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Frequently asked questions

Getting Started

Who can sign up?
Parents or legal guardians create accounts and add child profiles. Kids do not sign up directly.
What age ranges are supported?
We support age‑appropriate modes for 6–7, 8–9, 10–12, 13–15, and 16–17. Each mode has tailored capabilities and guidance.
What do alerts cover?
Potential self‑harm, violence, exploitation, or drug‑related risks trigger real‑time alerts to parents. You decide how to follow up.

Safety & Monitoring

How does MyDD.ai keep my child safe while using AI?
MyDD.ai uses a "Safety by Design" approach. Unlike general-purpose AI, our system is built with multi-layer content filters that block inappropriate topics, profanity, and violence. Additionally, we use real-time monitoring to detect risky behavior. If the AI detects something concerning, it doesn't just block the message—it alerts you immediately.
How is MyDD.ai different from standard chatbots like ChatGPT?
Standard chatbots are designed for adults and often have access to the entire internet, which can lead to unpredictable or unsafe responses. MyDD.ai is a "walled garden" designed specifically for children. We strictly limit the AI's training to age-appropriate topics, enforce stricter guardrails against toxic content, and provide parents with oversight tools that standard chatbots do not offer.
What prevents tech-savvy kids from bypassing the safety filters?
Our safety filters are not just keyword lists; they are deeply integrated into the AI's core instructions (system prompt). The AI is programmed to refuse to engage in "jailbreak" attempts (tricks used to bypass rules) and will pivot the conversation back to safety. Repeated attempts to bypass safeguards trigger an alert to the parent.
What specifically triggers a real-time alert to parents?
You will receive an immediate notification for "Red Flag" categories: - Self-Harm: Mentions of suicide, cutting, or depression. - Violence/Bullying: Threats towards others or cyberbullying. - Exploitation: Sharing personal identifiable information (PII) or discussions about meeting strangers. - Substance Abuse: Mentions of drugs or alcohol.
Can I see my child's conversations?
No. We believe in supervision, not surveillance. You can view your child's chat metrics in the Parent Dashboard. Parents will receive "Weekly Summaries" and "Red Flag Alerts."

Privacy & Security

Is my child's chat data used to train the AI models?
No. Your child's privacy is our priority. We do not use your child's conversations to train our AI models. Data is used solely to provide the service and improve safety filters within your own secure environment.
Does MyDD.ai comply with COPPA (Children's Online Privacy Protection Act)?
Yes, we are fully COPPA compliant. We require verifiable parental consent before any child account is activated. We do not collect unnecessary data, and we do not sell personal information to third parties or advertisers.
Is the chat data encrypted?
Yes. All conversations are encrypted both in transit (while being sent) and at rest (when stored on our servers) using industry-standard security protocols. This ensures that only you and your child can access the account data.
What happens to my child's data if I cancel my subscription?
We respect the "Right to be Forgotten." If you cancel your subscription and request account deletion, all personal data and chat logs associated with your child's profile are permanently deleted from our servers within 30 days.

Education & AI Capabilities

Will MyDD.ai write my child's essay for them?
No. We designed MyDD.ai to be a tutor, not a cheater. If a child asks, "Write an essay about the Civil War," the AI is programmed to refuse the request and instead offer to help create an outline, brainstorm ideas, or explain key dates. We use the Socratic method to guide students to the answer rather than doing the work for them.
What should I do if the AI provides incorrect information?
Like all AI, MyDD.ai can occasionally "hallucinate" or make errors. We encourage parents to use these moments as teaching opportunities about digital literacy and fact-checking. If you spot a consistent error, please report it through the "Feedback" button in the chat so we can improve our accuracy.
How do the "Age-Appropriate Modes" work?
We tailor the experience to your child's developmental stage: - Ages 6-7: The guardrails focus on a nurturing, highly protective environment that strictly blocks inappropriate content and simplifies explanations, actively discouraging the sharing of personal information by directing users to ask a parent or guardian. - Ages 8-9: Maintains strict safety and privacy boundaries similar to the youngest group but uses slightly more advanced language to encourage kindness and learning, using kind refusal styles for any sensitive or off-limits topics. - Ages 10-12: The safety measures support pre-teen curiosity while enforcing boundaries against cyberbullying and harmful content, emphasizing educational explanations for refusals and the importance of online safety rules. - Ages 13-15: Designed for young teens, this prompt focuses on preventing harm (self-harm, violence) and illegal content, offering clear guidance on mental health resources and safe social media practices while encouraging positive growth. - Ages 16-17: The guardrails shift toward a supportive mentorship tone, maintaining strict bans on illegal acts and harmful behavior while providing professional disclaimers for health, legal, and financial topics appropriate for near-adults.

Account, Usage & Devices

Can I sign up multiple children under my parent account?
Yes. You can add up to 5 child profiles under a single Parent Account. Each child gets their own separate login, age settings, and chat history.
What devices are supported?
MyDD.ai works on any device with a web browser (Chrome, Safari, Edge), including iPads, Chromebooks, laptops, and smartphones. Our website is fully mobile-optimized for easy access on any device.
How long does parent verification take?
Verification is instant. We use a secure third-party service to verify your identity (via ID check) to ensure that a real adult is authorizing the account. This helps us keep the platform safe and compliant with federal laws.

Pricing & Subscription

Is there a free trial?
Yes! We offer a 14-day free trial so you can explore the safety features and see how your child interacts with the AI before you are charged.
How much does it cost?
We offer two simple plans: - Single Child: $4.99 per month. - Multi-Child (up to 5): $7.99 per month. Both plans include full access to all safety features, unlimited messaging, and the Parent Dashboard.
Can I cancel anytime?
Absolutely. There are no long-term contracts. You can cancel your subscription instantly from the Parent Dashboard settings, and you will retain access until the end of your current billing cycle.